“Words create worlds” is a phrase that anyone familiar with conversational intelligence will not only recognize but also intimately understand. Word choice represents the speaker’s perspective and at ...

J. Michael Robison explains why accountability is the foundation of customer trust in service businesses—and how transparent leadership and ownership drive long-term loyalty and growth.

This month’s topic is another readers’ choice: responsibility and accountability. Specifically, we’ll cover: clarifying the real distinction between responsibility and accountability; and, ...

Ownership, in its simplest form, means taking responsibility for the work on your plate and following it through to completion. However, in the context of leadership, ownership takes on a much broader ...

Personal accountability is the ultimate leadership superpower of 2025, shaping trust, engagement and decision-making in an increasingly complex business world. Here’s why it matters and how you can ...