Amazon Web Services (AWS) just released Amazon Connect — its "simple, scalable and reliable service" for running call centers. The service uses automatic speech recognition and artificial intelligence ...

Forbes contributors publish independent expert analyses and insights. Victor Dey is an analyst and writer covering AI and emerging tech. AWS signals a competitive posture in the CCaaS market with new ...

ATLANTA--(BUSINESS WIRE)--Pindrop, a global technology leader offering security, identity, and intelligence for every voice, today announced that VeriCall® Technology, a solution offered by its wholly ...

Pindrop's Next Caller subsidiary has made its VeriCall Technology automatic number identification (ANI) validation and spoof detection platform available on Amazon Marketplace for users of Amazon ...

AWS continues to add yet more software and services to build out its revenues and touchpoints with businesses that already use its cloud infrastructure for storage and to host and administer services ...