AWS recently announced a significant expansion of Amazon Connect, introducing generative AI capabilities, Salesforce integration and enhanced security features to advance customer engagement, ...

Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

Integration brings Aspect’s enterprise-class Workforce Optimization to Amazon Connect cloud-based contact center Helps Amazon Connect users easily and accurately forecast and schedule agent staff ...

New bi-directional flow fuels personalized customer journeys and AI-ready agent intelligence in the contact center San Diego, Dec. 04, 2025 (GLOBE NEWSWIRE) -- Tealium today announced its new ...

Cogito, a provider of real-time emotional intelligence solutions, today announced its integration with Amazon Connect, Amazon Web Services' omnichannel cloud contact center service. Now, customer ...

On Monday, March 17, 2025, AWS announced the next generation of Amazon Connect, as well as the general availability of Salesforce Contact Center with Amazon Connect, global integration of the AWS ...

SALT LAKE CITY--(BUSINESS WIRE)--#Accessibility--NexTalk, a leader in accessible communication technologies, has expanded integration capabilities and compatibility with four of the industry’s most ...