Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...

Activists who are upset with Target’s decision to pull back on diversity, equity and inclusion (DEI) policies have begun a boycott of the national retailer. According to CNN, the 40-day effort is ...

It’s a shame that customer service doesn’t always get the respect and attention it deserves because it’s among the most important ingredients in any business’s success. There’s no better marketing ...

Last week, Verizon (VZ) ignited uproar from customers after it pulled the plug on several beloved discounts at a time when phone bills are creeping up in price. Several Verizon customers took to ...

Here are all of the proven ways to satisfy your customers in the Good Coffee Great Coffee video game. While some of these tips are common knowledge amongst fans, others may surprise you. Work fast.

This year’s outbreak of anti-Tesla attacks has forced some Tesla drivers to trade in their cars over fears for their safety. And while people working in Tesla showrooms – which have also come under ...

Tom Conrad knows that fixing the customer relationship is as important as fixing the software. I have to imagine Tom Conrad has been very busy since being appointed first interim and then permanent ...

Its latest numbers show that, despite many frustrated subscribers, the platform keeps growing. What’s more, in its latest ...