Understanding ends and means -- A look in the library mirror -- "Your mission, should you choose to accept it..." -- Measuring and assessing the components of service quality -- What can go wrong with ...

Evaluating the quality of service (QS) provided by water companies is essential to benchmark and regulate them. Composite indicators (CIs) are a useful tool for this as they consist of aggregated ...

MSRL copy Purchased from the C. Michael Gooden Endowment. Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service ...