Key point: Addressing the litigation and regulatory risks regarding tracking technologies requires a balanced approach between legal exposure and business impact, through a close and continuing ...

Understanding how to leverage technology without losing sight of individual customer needs and experiences can differentiate a company in a crowded marketplace and ...

Digital tools have become indispensable allies in our quest for efficiency and accuracy. From cloud-based software to automated workflows, technology continues to revolutionize how we work, enabling ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Because of AI, so much has changed in the way companies do ...

When the owner of a Seattle highrise condo saw a drone outside her 26th floor window recently, she called 911. But there really isn’t much police can do. The state is trying to craft a law that allows ...

In this week’s episode of the RealTrending podcast, host Tracey Velt sits down with Eric Elfman, CEO of MoxiWorks. During the conversation, Velt and Elfman discuss the delicate art of balancing ...

Despite advancements in clean energy, global CO2 emissions continue to rise. IIASA researchers contributed to a new international study that underscores the importance of integrating technological ...

In ambulatory care, financial health is inextricably linked to operational efficiency. Revenue cycle management (RCM) is the backbone of practice sustainability, yet it is fraught with complexities, ...

Discover how to blend the beauty of nature with modern digital entertainment in a vibrant coastal destination. With sprawling parks and scenic trails, the area invites outdoor enthusiasts to immerse ...

Nearly every company with a website or app uses pixels, SDKs, cookies, session-replay technology, and chat/chatbot tools, putting them in the crosshairs. Addressing tracking technology risk is a ...