I was in conversation with a person from a digital engagement platform (DEP) provider, the conversation was all process. As a banker who has grown straddling banking and technology, I realised quickly ...
The COVID-19 pandemic has profoundly disrupted the banking and financial services business arena as it has done to many other facets of our lives. The word ‘contact’ is extensively associated with the ...
The banking process has changed vastly in recent decades, first with online banking and now app-based services. With these changes though, has come something of a regression in customer experience and ...
Chairman, CEO, Co-Founder at Finicity, leading the drive toward better data access and insights for better financial decision making. We may be living in a more hyper-connected world than ever before, ...
DUBLIN--(BUSINESS WIRE)--The "Robotic Process Automation In BFSI Global Market, 2023-2030" report has been added to ResearchAndMarkets.com's offering. The global robotic process automation in BFSI ...
Companies can never get stagnant on improving their customer experience. Yet too often, good customer service may focus solely on having more positive face-to-face interactions instead of addressing ...
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Jeff Bartel is chairman and managing director of Hamptons Group, a private investment and strategic advisory firm headquartered in Miami. The year 2022 witnessed a momentous transformation in merger ...
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