Ever spend much too long trying — and failing — to rediscover articles you’ve partially read? This reporter’s been there, and it seems I’m not the only one. According to a 2021 Carnegie Mellon study ...

Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...

Creating a multilingual knowledge base in Freshdesk is a game-changer for businesses that serve a global audience. As companies expand their services worldwide, ensuring consistent customer support ...

As companies look to implement GenAI solutions into their technology stack, knowledge bases are proving to be a good place to start. However, companies will not be able to take full advantage of all ...

AI agent fervor has permeated the software development world. But, we’re no longer talking about a singular, all-knowing AI. Rather, emerging agentic workflows rely on multiple specialized agents ...

The digital workplace is awash in noise. Employees aren't starved for information—they're drowning in it. One way to deal with this influx of information is through context-aware knowledge experiences ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...