I mapped my first business process diagram over 35 years ago when I joined Accenture. I used a hierarchical diagram format called IDEF0 to describe an ERP system we were implementing at a U.K. defense ...

Most companies want to scale efficiently, but few truly understand the mechanics of how work gets done. That’s where business process mapping comes in. Business process mapping visually outlines how ...

Process mapping is a vital technique for visualizing and understanding business processes. It allows you to outline each step involved in a workflow, effectively transforming the invisible into the ...

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The term business analyst tends to be a generic job title in multiple industries. Although the job duties can vary immensely, ...

What does an average day look like for an IT business analyst at HBS? The answer is: it depends! Ryan Conwell, manager of the IT Business Analysis team, explains that the role is dynamic, adapting to ...