A few years back I wrote about an intriguing new approach to IT management dubbed business service management – a concept which promised to equip IT managers with the knowledge and tools to manage ...

Jira Service Desk and ServiceNow are software platforms that started their lives as something other than a field service management (FSM) solution, but for many companies these tools work perfectly to ...

HOUSTON, March 29 /PRNewswire-FirstCall/-- BMC Software (NYSE: BMC) leads the Business Service Management (BSM) strategy and solutions market by aligning IT tightly ...

BMC Software Inc. last week announced a new version of a key IT management tool plus partnerships with five hardware, software and consulting services vendors in a bid to boost the Business Service ...

SANTA CLARA, Calif. & LONDON--(BUSINESS WIRE)--Vodafone Business and ServiceNow (NYSE:NOW), the AI platform for business transformation, today announced an expansive five-year strategic collaboration ...

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This week, I want to diverge from the past few development-oriented articles to dispel what I feel are common misconceptions that I hear repeatedly from some IT professionals and software management ...

PARIS--(BUSINESS WIRE)--In order to grow and win in a rapidly evolving cable television market, France Telecom realized that it needed radically new approaches to customer service. The company knew ...