Building a consistently excellent customer experience and receiving high marks for customer satisfaction is no easy task for today's Communication Service Providers (CSPs), most which are supplying a ...
SAN JOSE, Calif.--(BUSINESS WIRE)--Calix, Inc. (NYSE: CALX) today announced enhancements to Calix Support Cloud (CSC) that will dramatically increase the efficiency of how subscribers set up EDGE ...
Comarch recognized amongst Representative Vendors in CSP Operations Support System solutions by Gartner, the world’s leading research and advisory company. Gartner’s “Market Guide for CSP Operations ...
New capabilities give customer support teams a visual dashboard to proactively address subscriber Wi-Fi and home network issues to deliver the ultimate subscriber experience Dashboard View for Reports ...
Automation is an important part of incident resolution and FCR and the ability to automate some or all of the procedure can dramatically improve time-to-resolution. However, to fully leverage and ...
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