Consumers now can get a 30-day money-back guarantee from at least two major cable companies. A technician for Comcast heads out on a job in a Salt Lake City. Comcast, the nation’s largest cable TV ...

WASHINGTON—The FCC has launched a formal proceeding to review the quality of support that cable, broadband, satellite TV, and voice service providers give their customers. The notice of inquiry (NOI) ...

California Attorney General Rob Bonta is joining more than a dozen of his colleagues in calling for more regulation of the customer service provided by internet, cable and other communications ...

Earlier this week, I was on the phone with Spectrum, trying to cancel the company’s “TV Choice” streaming service after writing a review for TechHive. Although I signed up for the service online, the ...

Mark Plosa, fourth from right, general manager of the Wilkes-Barre office of Service Electric Cable TV & Communications, and Mayor George Brown, third from right, get ready to cut the ribbon on the ...

To be fair, it’s more of a nonservice issue that has the cable and internet company’s customers (and maybe the FCC) angry. Comcast (CMCSA) keeps stumbling from customer-service scandals to pricing ...