SEATTLE--(BUSINESS WIRE)--Hiya, the leading call performance management cloud, today announced the availability of Branded Call Intelligence, a full suite of call delivery and performance analytics ...

How IVR Analytics Fixes Call Flow Issues and Frees Up Agents Your email has been sent Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

LAFAYETTE, CA / ACCESS Newswire / March 6, 2025 / Variphy, a leader in Unified Communications (UC) reporting and analytics, has announced the launch of CUBE CDR analytics in Variphy Cloud, bringing ...

OMAHA, Neb., April 23, 2025 (GLOBE NEWSWIRE) -- TeleVox, the industry-leading provider of omnichannel patient relationship management platforms, launches Insights360, the only cloud-based analytics ...

Amazon Web Services on Monday said it is adding call analytics capabilities to Amazon Chime SDK offering in a bid to reduce the time and cost of generating insights from real-time audio calls, ...

RESTON, Va.--(BUSINESS WIRE)--Today, Transaction Network Services (TNS) released an eBook, Exploring the Demand for Branded Caller ID, on the benefits of branded calling and call authentication in ...

Amazon Web Services Inc. announced today that it’s enabling call analytics for the Amazon Chime software development kit, making it easier and more cost-effective to generate insights on real-time ...

Contact center analytics can help you make data-driven decisions. Learn how to interpret key metrics and solve pressing problems with data. Contact center analytics is the systematic collection and ...