Azure Communication Services: Microsoft’s powerful tool for call automation Your email has been sent Microsoft has slowly been expanding the business capabilities of its Azure platform, adding ...

As patients hang up faster and delay care, practices abandon shared call centers for dedicated front office support The ...

A call center is a division of a business, or a third-party firm representing a business, that conducts inbound and outbound communication with prospects and customers. Small business owners often ...

5 Types of Call Centers to Attract and Serve Your Customers Your email has been sent Discover how you can leverage different types of call centers to improve customer support and enhance operations.

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer expectations are high, and how you attend to your ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

Advances in call center hardware and software technology have enabled support teams to cut down many common call center issues. Of all the businesses affected by the COVID-19 pandemic, call centers ...

A call center evolved over the 40 last years and became one of the major touch points in the banking sector. The initial idea was to cumulate a workload which previously was processed in different ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

POLK COUNTY, Fla. (WFLA) – With one week until the start of the new school year, Polk County Public School officials are showcasing changes to the district’s transportation system. “My daughter ...

DUBUQUE, Iowa (KCRG) - Dubuque celebrated the opening of its new 911 Emergency Communications Center with a ribbon cutting ceremony Thursday, marking the completion of a project the county has ...