Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Integrating a business’s telephone system with the call agent ...

WASHINGTON (7News) — The 7News I-Team is taking a closer look at a plan for D.C.’s 911 Office of Unified Communications (OUC) to avoid a repeat of numerous outages this summer. In an exclusive ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

9th Circuit revives FLSA overtime action against Customer Connexx, JanOne Activating computer was ‘indispensable’ part of the job, panel finds (Reuters) - Call center employees who communicated with ...

As anyone who has ever had a question about a product they bought or are considering buying knows, call centers are critical for customer satisfaction. Customer support agents help connect people with ...