NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...

On July 29, 2025, Sens. Ruben Gallego (D-AZ) and Jim Justice (R-WV) introduced the Keep Call Centers in America Act of 2025. The act targets the offshoring of call center operations, imposes new ...

When most people think of AI in call centers, they are likely to think of digital phone trees — automated menu systems that guide callers through a variety of messages and prompts to direct their call ...

Dear PAO, I am currently employed as an operations manager at a call center in Taguig City. I sometimes find myself working ...

Expansion up to 22 seats, generating $50,000 per month per seat, representing additional revenue of $1,100,000 monthly, or $13,200,000 annually. LAS VEGAS, NV / ACCESS Newswire / June 5, 2025 / GPO ...

The Gazette offers audio versions of articles using Instaread. Some words may be mispronounced. Alliant Energy call center employees in Iowa will “transition” to being employees of InnoSource, a ...

Healthcare leaders are embracing automation to assist with everything from appointment scheduling and patient check-in processes to billing and more. To learn more about how intelligent automation and ...

Cable provider Comcast is closing its call center in Marana and consolidating those operations in its offices in Salt Lake City over the next two months, a company official said Wednesday. Comcast ...

AT&T has decided to transition its Johnson City call center to a “work-from-home model,” a company spokesperson confirmed on ...

WORCESTER ― Charter Communications will shutter call center operations at its Higgins Street location. The call center employs 174 people at 95 Higgins St., the company said Thursday. The company ...