Dear PAO, I am currently employed as an operations manager at a call center in Taguig City. I sometimes find myself working ...

Call center employees have taken on more responsibility after a challenging couple of years. Pandemic-related stress, work-from-home policies, and economic instability required 70% of call center ...

Customer interactions don't necessarily end after the caller and the agent disconnect the line. In many call center scenarios, agents may spend a few seconds or even minutes inputting final data into ...

Like many companies, COLA, a nonprofit firm that offers accreditation, consulting, and education services to clinical labs, was initially apprehensive about positioning its entire contact center staff ...

In a little more than a year, 24-year-old Devoun Rushing has gone from working at Olive Garden to a management role in one of southeast Michigan's faster-growing office jobs: the call center. The ...

The ability to attract, retain and develop talent through strong recruitment, training and employee satisfaction programs is crucial in order to prosper in competitive environments like the Las Vegas ...