Add Yahoo as a preferred source to see more of our stories on Google. The operator of a group of boiler room-style call centers in Everett faces up to 20 years in prison for defrauding more than 1,000 ...

It’s a nervy time to be a frontline worker in a call center or back-office hub. Startups are advertising ‘AI employees’ and the likes of venture capital firm Andreessen Horowitz are talking of AI ...

How to Use Call Center Outsourcing and Protect Your Brand Your email has been sent When done right, the only thing customers notice about call center outsourcing is faster service. Discover how to do ...

The operator of a group of boiler room-style call centers in Everett faces up to 20 years in prison for defrauding more than 1,000 homeowners who faced foreclosures, the Department of Justice (DOJ) ...