Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...

Open-source software tools continue to increase in popularity because of the multiple advantages they provide including lower upfront software and hardware costs, lower total-cost-of-ownership, lack ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Custom software development is not an easy endeavor, requiring specific attention to the details that the customer needs for their software. Time is also changing; the emergence of AI combined with ...

The popularity of open-source software continues to grow because of the multiple advantages they provide including lower upfront software and hardware costs, lower total-cost-of-ownership, lack of ...