IRVINE, Calif.--(BUSINESS WIRE)--For more than two decades, CallTek, an international white-label support company for technology operators and service providers, has transformed Call Center support ...

Advances in call center hardware and software technology have enabled support teams to cut down many common call center issues. Of all the businesses affected by the COVID-19 pandemic, call centers ...

RIDGEFIELD PARK, N.J.--In an effort to provide better customer service, DVTel upgraded and expanded its call center this month. DVTel invested in a new phone switch to better handle the volume of ...

NEW YORK--(BUSINESS WIRE)--Encompass Group Affiliates, Inc. (OTC Bulletin Board: ECGA) today announced that Encompass Parts Distribution, Inc., has been appointed by and has entered into an agreement ...

Public sector call centers play a key role in connecting citizens with essential services. Yet, many face challenges such as outdated technology, high call volumes and limited resources. Modernizing ...

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