Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service. Consistent, high-quality customer service is a key element ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Outsourcing call center operations has become a common practice for businesses looking to improve efficiency and reduce costs. However, maintaining high-quality customer service in outsourced call ...

IRVINE, Calif., Nov. 22, 2022 /PRNewswire/ -- ENow, an award-winning Monitoring & Reporting technology platform, announced a new Microsoft Teams Call Quality Monitoring & Reporting module that enables ...

In today’s world of customer service, the use of digital messaging channels is steadily rising, so it’s easy to overlook how central voice and telephony are for connecting brands to their customers.

Artificial intelligence tools that can “listen” to live calls and provide real‑time guidance are increasingly attractive to businesses, including sales and customer service among other functions.

With its own call quality reporting and partner-provided UC tools, Microsoft aims to improve monitoring and management in Skype for Business. Microsoft wants your business: your voice, and your video, ...

How To Run a VoIP Quality Test and Improve Your MOS Your email has been sent Learn two different ways to conduct VoIP quality tests --- one's easy and free, the other requires expertise and a monthly ...