Change management is among the most complex and challenging processes Global 2000 organizations face. Indeed, many IT service quality problems can be linked directly to poor change-management ...

In my last post I introduced communities of practice as a tool for change management. Today I’d like to go deeper and share specific ways CoPs can help companies become more change-agile. The Prosci ...

These days I hear a lot of talk about the role of culture in change management—whether it’s possible to “lead” organizational change using culture as a vehicle. There’s a new study out by the ...

IT environments are increasingly hybrid, complex and very dynamic, with changes happening constantly. To address this, ITOps teams regularly adjust their teams, processes and tools, creating a lot of ...

For decades, public managers and CIOs have spoken of “managing change.” They designed workshops, built communication plans and rolled out initiatives with clearly defined beginnings, middles and ends.

Change management is a multibillion-dollar industry built on the fundamental claim that most people dislike change, and that someone needs to manage that resistance. But after decades of ...

The co-chairs of ACT-IAC's FITARA Implementation Project unveil its first tool for agency IT leaders. The IT Management Maturity Model can help agencies assess their maturity in five critical ...