Accenture is urging companies to swap out their customer experience (CX) focus with a much broader approach that it calls the business of experience (BX). The firm has noted that while CX has ...

Some changes in consumer behavior during the current crisis are fairly obvious. For instance, more people had to switch to working from home. Companies with digital tools and platforms aimed at remote ...

The ability to successfully navigate shifts in consumer behavior is critical for businesses today. With technology and trends changing on a constant basis, tracking consumers’ responses to emerging ...

Forty-four percent of consumers discover new products or brands through online ads, and 33% through search engines, but data released Tuesday suggests editorial sites are often overlooked and ...

Online shopping has exploded, with marketplaces emerging as dominant players in the product search landscape. The rise of platforms like Amazon, Etsy and, increasingly, social media marketplaces like ...

KARLSRUHE, Germany & DALLAS--(BUSINESS WIRE)--With rapidly changing consumer behavior, supply chain disruptions and inflation, retailers need to make faster decisions to meet customers’ demand. That’s ...

While blockbuster drug innovations have changed health outcomes for decades, we’re now seeing signs that GLP-1 medications like Ozempic and Wegovy may be changing something broader: the consumer ...

Bank of Ireland has recently announced a series of initiatives that underscore its commitment to sustainability, fraud prevention, and adapting to modern banking trends. These updates reflect the bank ...