Understanding customer churn is critical to sustaining a healthy business. Knowing how and why customers leave and what can be done to win them back underpins efforts to target new markets and product ...

Lee Davis is a tech analyst who has been covering the document imaging industry for over five years. Currently, Lee is the Associate Director of Software and Scanners at Keypoint Intelligence, where ...

Here's a quick litmus test for potential customer churn: When was the last time you texted a customer? Yesterday? Two months ago? Never? If you're not on a texting basis with customers, your company ...