Yesterday, Hair Balls coughed up a horror story involving a not-very-awesome customer service experience at the hands of Comcast. So did the readers in the comments section of the blog as well as on ...

Comcast (CMCSA) , which operates internet, phone, and cable services under the name Xfinity, continues to see a startling change in customer behavior that appears to be growing legs, and the company ...

As we all know by now, calling the cable company to try to cancel your service ranks somewhere between a mugging and hernia surgery. At Comcast, they send you over to a customer retention specialist ...

SEATTLE (AP) — The state of Washington announced Thursday that it is expanding a lawsuit against cable and internet provider Comcast and accusing the company of discarding recorded customer service ...

Comcast seems to be following through on promises made by its CEO Neil Smit to make fixing its customer service woes a priority for 2015. "The way we interact with our customers -- on the phone, ...

Comcast has been the subject of some highly public customer service disasters in recent months, but the negative publicity and general dislike for the company from consumers has had little impact on ...

While I understand not everyone has the time to deal with customer service incompetence, it leaves a bad taste in my mouth both that the rep will simply be scapegoated for what amounts to incompetent ...

Comcast on Saturday reported restoring service to 64% of its customers statewide impacted by Hurricane Milton, according to a noon update posted to the company’s storm response page. Some Treasure ...