Once upon time in a land as close as your nearest computer, you could call this thing called a help desk if you needed a fix with technical issues of one sort or another. Each manufacturer had its own ...

With in-person IT support now relatively rare, tech workers are under increasing pressure to support end-users and endpoint devices remotely — and they need better overall support and tools to do that ...

Lafayette Parish School System employees are fielding calls from students about how to log in to virtual learning, change their passwords and other technical issue that come up as they cope with ...