The promise of Computer Telephony Integration (CTI) is a system that enables a computer to act as a call center, accepting incoming calls and routing them to the appropriate device or person. Today's ...

Almost no one is shocked anymore when a seemingly human voice on the other end of the phone line says, “To speak with a person, press the pound key and zero.” Only some 10 years old, ...

Talk of inexpensive Internet telephony delayed decisions to invest in CTI systems that might soon be old technology. This procrastination was for good reason, because Internet telephony has price and ...