Every time a new version of the Windows operating system (OS) is released, the countdown clock starts ticking on the end-of-support date of its predecessor. Windows 11 was released in October 2021, ...

If you want an army of geeks you can count on to tame an unruly computer, you'd better buy a Macintosh: Apple tech support is by far the most effective of any computer brand's. With most Windows PCs, ...

Sometimes your end users require over-the-shoulder support. Here are a few tips for remotely guiding and troubleshooting client computers in a Windows Server environment. The ability to respond to ...

ALBANY — Not long ago, "smart" was only used to describe new cell phone technology. But this holiday season consumers will be clamoring for a wide range of products billed as "home automation devices, ...

The Boy Scouts got it right: be prepared. Whether you’ve just purchased a new PC or you’ve been using the same one for years, chances are good that at some point, you’re going to need help and/or ...