Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Call center software tools have become essential to almost every large-scale business. The software plays a critical role in simplifying customer relationships and improving an overall customer ...

According to MarketsandMarkets™, the global Cloud-based Contact Center Market size is anticipated to grow at a CAGR of 26.9% during the forecast period, from USD 26.2 billion in 2024 to USD 86.4 ...

Christiana Jolaoso-Oloyede writes for media publications, B2B brands and nonprofits. Using her research, analytical and writing skills from her training as a lawyer, she focuses on garnering accurate ...

MELVILLE, N.Y.--(BUSINESS WIRE)--CosmoCom, the global leader in Unified Customer Communications, today announced Version 5, a major upgrade to CosmoCom’s CosmoCall Universe (CCU), the leading IP-based ...

Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal. Whether you’re getting call center software for the first time or you’re ...

Twilio on Tuesday said it has acquired contact center company Ytica in a effort to expand its position in the estimated $20 billion contact center industry. Based in the Czech Republic, Ytica ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

We list the best call center software, to make it simple and easy to setup and manage a single communications platform. Call centers used to something only enterprise companies could afford, but cloud ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

We list the best call center software, to make it simple and easy to provide and analyze call data to improve customer relations, employee management and workflow efficiency. Call centers used to ...