Call center software tools have become essential to almost every large-scale business. The software plays a critical role in simplifying customer relationships and improving an overall customer ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Contact centers today wrestle with multifaceted operational challenges that impact their ability to deliver consistent, high-quality customer experiences. These range from managing high employee ...

WESTFORD, Mass.--(BUSINESS WIRE)--Today Aspect Software announced the release of version 19 of its industry-leading Cloud Contact Center as a Service system. Built on its next-generation Aspect Via® ...

According to ISG’s Contact Center Advanced Buyers Guide, Sprinklr is a Leader in the Capability category In this Buyers Guide, ISG Software Research evaluates 34 software providers in seven key ...

ZIWO, a leading provider of cloud-based contact center solutions, announced today that it has joined the Amazon Web Services ...

PLANO, Texas, Dec. 11, 2024 /PRNewswire/ -- Ribbon Communications Inc. (RBBN) (Nasdaq: RBBN), which helps many of the world's largest service providers, enterprises and critical infrastructure ...

In today's fast-paced business environment, maintaining high levels of customer satisfaction is crucial for success. One of the key components in achieving this is through effective contact center ...

Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal. Whether you’re getting call center software for the first time or you’re ...

Twilio on Tuesday said it has acquired contact center company Ytica in a effort to expand its position in the estimated $20 billion contact center industry. Based in the Czech Republic, Ytica ...

Ocwen Financial Corp. is entering the contact center software market with in-house-developed software, according to a company executive. The West Palm Beach, Fla.-based financial services firm will be ...