Christiana Jolaoso-Oloyede writes for media publications, B2B brands and nonprofits. Using her research, analytical and writing skills from her training as a lawyer, she focuses on garnering accurate ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

SAN FRANCISCO--(BUSINESS WIRE)--UJET, Inc., the intelligent, modern contact center platform, announced today it has been named the leader in G2’s 2022 Summer Grid Report for Enterprise and Mid-Market ...

Convoso earns average 4.5/5 rating across Gartner Digital Markets platforms in multiple categories, validating its leadership in outbound dialing solutions. “Convoso’s inclusion in multiple Gartner ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

HoduCC is a FreeSWITCH based Contact Center Solution that is comprehensive and consolidated at the same time. It guarantees to provide the best Contact Center Software that suits best for all types of ...

Twilio on Tuesday said it has acquired contact center company Ytica in a effort to expand its position in the estimated $20 billion contact center industry. Based in the Czech Republic, Ytica ...

SINGAPORE, SG - January 09, 2026 - PRESSADVANTAGE - Voiso, a global provider of AI-powered contact center software, has ...