NEW YORK--(BUSINESS WIRE)--Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry survey, shedding light on the evolving challenges ...

As open enrollment season unfolds, insurance providers anticipate a significant surge in inbound calls from both current and prospective policyholders. Questions about coverage options, payment plans.

About Convoso Convoso is the leading AI-powered contact center platform purpose-built for revenue teams. Trusted by fast-scaling leaders in insurance, financial services, home services, legal, and ...

The industry’s first enterprise-grade artificial intelligence-powered contact center solution purpose-built for the modern customer experience needs of healthcare insurance providers Cloud platform ...

We’re now well past the midway point for 2024, and it’s clear that artificial intelligence (AI), particularly generative AI (genAI), is solidifying its role as an essential contact center technology.

Learn about the state of contact center technology and the latest software improvements giving call centers like yours a fresh advantage. Busy contact centers handle millions of conversations across ...

Innovation by software providers is outpacing enterprises’ ability to adapt but provides opportunity to modernize customer experiences, new research says The ISG Buyers Guides™ for Contact Centers, ...