Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More An industry-wide shift to greater use of conversational AI, often in the ...

A professional conversation designers has some ideas on how to have meaningful conversations. First thing's first, do a mic check. “Conversation design, for me, is the recognition that human ...

Metahaven is an Amsterdam-based design studio made up of its two members and founders, Vinca Kruk and Daniel van der Velden. Yet to describe them simply as a design studio seems misleading. The pair ...

In this episode of “Bruin to Bruin,” Professor Dana Cuff from the UCLA School of Architecture and Urban Design discusses her transformative work with cityLAB, a research center addressing social ...

Hello, Season 4, CX Decoded! Today debuts our latest season of the podcast that covers customer experience and everything in between. Season 4 opens up with Jason Ferrell, a leader in experience ...