This article will look at how NLP and conversational AI are being used to improve and enhance the call center operations. Natural language processing (NLP) and conversational AI are often used ...

Businesses can now combine the visual world with conversational intelligence for more natural and responsive AI interactions SANTA CLARA, Calif.--(BUSINESS WIRE)-- SoundHound AI, Inc. (NASDAQ: SOUN), ...

Unstructured data is by its very nature difficult to wrangle. But unstructured conversational data? It is one of the hardest sources of data to manage, said Amy Brown, founder and CEO of ...

Microsoft is finally close to delivering its long-promised natural user interfaces. Here’s how you can build them into your code. If you want to begin using machine learning in your applications, ...

Spoken language understanding (SLU) and dialogue systems form the backbone of interactive computing, enabling machines to interpret, process, and respond to human speech. These systems integrate ...

Healthcare companies have a truth problem—a human understanding problem. People don’t always tell the full story. Surveys get half-truths, interviews get sugarcoated and focus groups get filtered. We ...