Data is everything to so many businesses. No matter the size of your organization, you probably need to collect information either from customers, clients or even in-house staff, but how do you ...

Max Soloshchanskiy is a partner at Soloway Group, an investor and an advisor to technology startups and Fortune 500 companies. Creating a seamless customer experience (CX) is crucial for successful ...

I’ve been digging into customer service books over the past couple years, and it never ceases to amaze me how many companies just don’t get customer service right. And just how easy it is to get right ...

This is my first article in Forbes, so I thought it might be good to start at the beginning. I write and speak on customer service and experience. My belief is that customer service isn’t rocket ...