Creating a multilingual knowledge base in Freshdesk is a game-changer for businesses that serve a global audience. As companies expand their services worldwide, ensuring consistent customer support ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

As the saying goes, you don’t know what you don’t know. In a marketing, advertising or public relations agency, there are so many different departments, teams and “moving parts” that new and ...

This post talks about the best free knowledge base software available for Windows 11/10. A knowledge base software is basically a database that is used for creating, storing, organizing, and managing ...

Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...

As companies look to implement GenAI solutions into their technology stack, knowledge bases are proving to be a good place to start. However, companies will not be able to take full advantage of all ...

YouTube is full of great educational content, it’s my go-to for watching tutorials and any useful talks. But it’s easy to forget what I watched after closing the tab, and then it’s just onto the next ...

Want to create a bot? You can do it in 30 minutes or less and without any coding skills! Here's how to create a bot to answer questions defined in a knowledge set or FAQ. Chatbots, infobots, ...