FORT LAUDERDALE, Fla.--(BUSINESS WIRE)--ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and 500 firms, was recognized as a ...

DENVER--(BUSINESS WIRE)--CSG ® (NASDAQ: CSGS), a leading SaaS platform company helping brands make ordinary customer and employee experiences extraordinary, today released The 2024 State of the ...

Forbes contributors publish independent expert analyses and insights. Exploring Cloud, AI, Big Data and all things Digital Transformation. I always enjoy analyzing year-on-year trends or a good state ...

Sentiment analysis — a sophisticated tool that interprets the emotional tone behind words, giving brands a lens into how their services or products resonate. Customer feedback is a treasure trove of ...

Analysis shows that customer experience programs are under newfound pressure to deliver clear action and measurable outcomes CSG Launches 2025 State of the Customer Experience Report (Graphic: ...

In an increasingly complex and globalized business world, precise data and in-depth analysis have become more than just strategic tools. They form the foundation for sustainable decisions that ...

A CRM report is an analytics tool built into a customer relationship management (CRM) system that provides users with data and insights into their customers, activities, sales, and performance. It ...

San Antonio-based H-E-B is no longer the top U.S. food retailer when it comes to customer satisfaction, according to a report released Tuesday by British data science firm Dunnhumby. After taking the ...

Since the pandemic’s grip on sales at bricks-and-mortar stores began to ease in 2022, sales at Barnes & Noble have grown steadily, CEO James Daunt told PW in an interview in early January. In that ...

Signaling customer overlap, 28% of Shein consumers also shopped at TikTok Shop within the past 12 months ending in February, one of the highest overlaps in apparel, analysis from Earnest Analytics ...