To succeed and grow, a business needs to be able to acquire, retain, satisfy and engage their customers effectively. Customer analytics are vital for assessing how well your business does this. Let’s ...

Data analytics platform and marketing application provider Teradata unveiled the latest version of its Customer Interaction Manager tool. A reaction to the growing demand among marketers for more ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--A new integration between the American Customer Satisfaction Index (ACSI ®) and Microsoft Dynamics 365 gives customers a new way to capture, analyze, compare, and ...

Customer journey analytics software aims to help businesseses understand, optimize and personalize every step of the customer experience. By aggregating and analyzing data from touchpoints across both ...

Sales and marketing analytics are essential to unlocking commercially relevant insights, increasing revenue and profitability, and improving brand perception. With the help of the right analytics, you ...

December 9, 2011 at 2:09 PM EST By Q&A With Verlin Youd, SVP of Sales and Marketing, SCOPIX Best-in-class retailers are leveraging video analytics to better strategize workforce management and ...

be released by his firm shows that customer analytics projects are among the longest and most arduous to implement, but when completed provide some of the best returns around. The rewards are obvious- ...

"The contact center industry has been solving problems in isolation for too long," said Jim Dvorkin, SVP of Customer Experience Products at RingCentral. "What we're delivering is complete customer ...

ICT has elevated Damon Standish and Laura Berga to vice president roles overseeing customer success and customer operations ...

‘This is about moving MSPs from service providers to strategic growth partners,’ says ScalePad CEO Chris Day. ‘The MSP space is evolving and clients want strategy, not just support. Lifecycle Manager ...