Using your customers as “guinea pigs” to train your call center agents isn’t an option anymore. These days, every customer counts, and retention has become paramount for every organization. Research ...
PALO ALTO, Calif. and DENVER, Dec. 13, 2021 /PRNewswire/ -- Zenarate (https://www.zenarate.com/), the world's leading conversation simulation solution, and Genpact ...
PALO ALTO, Calif. and DENVER, April 20, 2023 /PRNewswire/ -- Zenarate, the leading Simulation Training solution, today announced that Startek ®, a global customer experience (CX) solutions provider, ...
Contact centers need to understand how they can improve the flow of customer engagement to reap the benefits of AI-infused approaches Our expectations for good customer experience are changing. Or are ...
Brian Tuite is Co-founder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. For decades, customer contact leaders have looked for ways ...
When you hear the term ‘research and development,’ it most likely invokes images of test labs, research papers and patents as well as feelings of innovation and analysis. R&D does play a critical part ...
Top Customer Contact Executives to Gather in the Sunshine State to Elevate CX Strategies and Hear Expert Insights, Innovative Solutions, and Engaging Keynotes NEW YORK and ORLANDO, Fla., Nov. 5, 2025 ...
Inefficiencies in customer service offerings cost businesses millions of dollars each year. To improve customer service, companies should monitor regional orders and compare them to those regions’ ...
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