2025 is proving to be a challenging time for financial institutions looking to drive revenue. Organisations from the Bank of England to the IMF have been predicting a year of slow economic growth in ...

With the cost of living crisis continuing and slow economic growth forecast for the remainder of the year, these are challenging times for financial institutions looking to drive growth. This makes it ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now The graph database stands as one of the ...

CDI goes beyond collecting data, focusing on accuracy, governance and real-time access that modern CX depends on.

With today’s hectic startup landscape, entrepreneurs always seek technologies that improve operations efficiency and bring ...

AUSTIN, Texas, March 16, 2022 /PRNewswire/ -- Oracle today announced availability of Multiple-VM Autonomous Database on Oracle Exadata Cloud@Customer. Multiple-VM Autonomous Database enables ...

MetLife Inc. is building what will arguably become one of the largest real-time relational databases in the financial services industry by using middleware that will tie together silos of customer ...

This article originally appeared in the December 2007 issue of Business Communications Review magazine. Most customer service executives spend a considerable amount of time thinking about the need to ...

Millions are lost in revenue by UK dealers due to a lack of truly personalised communication with customers. That is the ...