Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Aug 28, 2023, 11:00am EDT This article is more than 2 years old.

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...

Feedback is fundamental for improving a brand’s customer experience (CX), and feedback from loyal customers is even more critical. As brands realize the importance of the voice of the customer (VoC), ...

QR codes have proved versatile and efficient in the feedback collection arena. These matrix barcodes redirect users, upon scanning by a smartphone’s camera, to websites, questionnaires, or any other ...

The Birmingham, Ala., institution developed new technology to analyze customer feedback expressed through survey responses or routine calls with bank staff. That analysis is directly influencing the ...

To help organizations move beyond outdated feedback tools, CallMiner has rolled out Outreach, an AI-based feedback platform. Rather than relying solely on traditional surveys, Outreach combines ...

Customer feedback is one of the most important resources for a business owner. Who better to highlight what your business is doing well and how it can improve than the people interacting with it on a ...

Customer feedback is the lifeblood of retail and restaurant success. In a fiercely competitive market, understanding customer preferences, needs and pain points is paramount. Feedback helps businesses ...

Incentivising Customer Satisfaction Surveys To Turn ‘Nay’ to ‘Yay’ 08 Nov'20 | By Manoj Agarwal SUMMARY 88% of customers put as much weight on online reviews as they would on personal recommendations ...

As a business owner, nothing can ruin your day as fast as a negative customer review posted online. There is, however, a silver lining. Negative feedback allows you to learn from your mistakes and ...

Not all feedback is equal, or indeed, useful. When analyzing feedback, you'll want to take a number of factors into account. We all know by now that listening to your customers is incredibly important ...