Name any part of the customer journey, like onboarding, support, retention and upselling, and it’s pretty much guaranteed that you’ll find a B2B customer management tool for it. But with so many tools ...

NetSuite, a provider of hosted customer relationship management software, plans to debut an updated version of its services Thursday that aims to give users more powerful tools to sort data. NetSuite ...

Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.

Contact management is crucial for businesses as it centralizes and organizes information about customers, partners and suppliers. By maintaining a well-structured contact management system, companies ...

With the renewed push for more of the services we use everyday to be accessible online and in a non-physical way, a company out of Switzerland that builds tools for financial services companies to ...

Once a promising but mostly supportive tool, artificial intelligence now stands at the center of how businesses manage and interpret customer data. Its capabilities are reshaping industries, enabling ...

Adobe Inc. is updating its Adobe Real-Time Customer Data Platform offering with new capabilities that it says will help customers overcome plans by Google LLC to block third-party cookies. The company ...

With diagnostics and Managed Device Services for PCs, HP Inc. is making it easier for solution providers to diagnose and fix their customer’s most challenging PC problems, while increasing ...