To execute the perfect customer order, your order management solution must deliver what customers now expect – the omnichannel experience of buy anywhere, fulfill anywhere and return anywhere.

Everybody wants more customers and more orders. But does your company know how costly those customers and their orders are? It should. And some companies do, based on the results of the IndustryWeek ...

Merchants must constantly meet and exceed ever-changing customer expectations. It’s what makes shoppers choose one brand over another. A critical component of delivering on customer expectations is ...

LYON, France & MIDDLETON, Wis.--(BUSINESS WIRE)--Esker, a global cloud platform and leader in AI-driven process automation solutions for finance and customer service functions, today announced that ...

Mold-Masters Ltd.'s automated order-entry process reduces lead-time and administrative costs. For Jonathon Fischer, president of Georgetown, Ontario, Canada-based Mold-Masters Ltd., vision is the No.

Abbott and Alderson first introduced the concept of customer experience in the 1950s, and since then, many numerous models, articles and numerous scientific titles have been published. Creating a ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Sales management is the process of leading and directing a ...

Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer. According to PwC, businesses that reduce friction for consumers and empower all employees to ...