Differentiating your company from the competition can be fairly straightforward. Your customers simply ask that you deliver the right product, at the right price, at the right time, at the right place ...

Everybody wants more customers and more orders. But does your company know how costly those customers and their orders are? It should. And some companies do, based on the results of the IndustryWeek ...

In the new world order the customer is king, and has become smarter and more demanding. Customers expect precise delivery and price quotes, perfect order execution, demand visibility to any potential ...

Small to medium-size multichannel merchants are operating in a business environment that is vastly different from even a few years ago. Consumers have an abundance of information at their fingertips ...

LYON, France & MIDDLETON, Wis.--(BUSINESS WIRE)--Esker, a global cloud platform and leader in AI-driven process automation solutions for finance and customer service functions, today announced that ...

Merchants must constantly meet and exceed ever-changing customer expectations. It’s what makes shoppers choose one brand over another. A critical component of delivering on customer expectations is ...

MIDDLETON, Wis.--(BUSINESS WIRE)--Esker, a global cloud platform and leader in AI-driven process automation solutions for finance and customer service functions, has implemented Esker’s Order ...

Rapid order fulfillment is crucial in making a great impression on customers and building brand loyalty. Big box retailers like Amazon and Walmart have acclimated consumers to fast delivery, but ...

A growing number of books and articles are actively promoting the concept of Customer Experience Management (CEM). There are also a growing number of agencies and consultancies claiming expertise in ...

Companies can never get stagnant on improving their customer experience. Yet too often, good customer service may focus solely on having more positive face-to-face interactions instead of addressing ...