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Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

As a founder and CEO of multiple companies, I’ve learned firsthand that the most effective leaders are those who prioritize the customer experience. Far from being a mere formality, customer support ...

Home Depot is continuing to battle a growing problem that’s impacting sales. Home Depot (HD) is closely monitoring how customers spend money in its stores, and the company recently flagged that it ...

Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...

If you don’t understand your customer, you will fail. In business development, I see salespeople make the mistake of going into customer meetings ready to rattle off the features and benefits of the ...

The report highlights that a significant percentage of churn can be attributed to product-market fit issues or a failure of the product to meet customer expectations. No amount of proactive CS ...

Companies and suppliers don’t define good customer experience (CX). Customers decide, and are they ever a judicious group, with over a third willing to walk away from a brand they loved after one bad ...

Support still missing. Customers struggle to reach real people as companies bury contact options. Automation fails often. Scripted bots and self-service tools frustrate users during real problems.