I have a favorite customer service anecdote that I’ve been using in most of my workshops for many years. Some may even say that I need a new story! However, the reason I stick with this story is ...

The situation began when several major clients across diverse industries – including oil and gas, food-based enterprises, insurance companies, and bio-science organizations – simultaneously faced ...

SAN JOSE, Calif.--(BUSINESS WIRE)--RackWare, a leading innovator in hybrid cloud management solutions, today announced the certification of RackWare's Cloud Migration and Disaster Recovery solution on ...

According to the firm's new research, developing a unified service recovery management strategy will allow organizations to meet customer expectations while preventing customer churn, ultimately ...

Although customer complaints are a well-studied aspect of business, no study has measured the impact of actual complaints and recoveries on subsequent customer purchasing. The authors develop a ...

Identify any areas within your product, processes or business model that hinder customers from fully appreciating what you offer. This could involve experiencing your company’s services firsthand. For ...

When economies decline, scaling back to ensure survival makes sense. But too often those cuts can be reactionary, targeting customer-facing functions—such as Marketing. Traditionally, leadership has ...

FAIRFIELD, N.J.--(BUSINESS WIRE)--11:11 Systems, a managed infrastructure solutions provider that empowers customers to modernize, protect and manage mission-critical applications and data, was named ...

LIVONIA, Mich., Jan. 07, 2026 (GLOBE NEWSWIRE) -- After several years of uneven performance, residential gas, electric and combination utility customer engagement is firmly back on an upward ...