Entertainment companies are very different when it comes to their complaint, request and troubleshooting practices. How a platform handles these interactions can make or break a user’s loyalty – ...

Tidio achieves top resolution rates with its AI agent Lyro - averaging 64% and peaking at 90% in AI customer support automation. Tidio blends human interaction and AI, excelling in customer service ...

LAS VEGAS, March 26, 2025 /PRNewswire/ -- Zendesk, a pioneer in Agentic AI-powered service, announced today at its annual Relate conference the launch of the Zendesk Resolution Platform, aimed at ...

TORONTO--(BUSINESS WIRE)--Today Ada, the AI-native customer service automation company, announced a series of AI management and coaching capabilities that upskill its AI Agent and set businesses on ...

The wise Benjamin Franklin once said: "Lost time is never found again." Our time is precious, and spending it waiting for a contact center agent to find the information needed to resolve an issue is ...

Prime Bridge Solutions, a rising provider of customer support and call center services, announced the global launch of its customer experience platform designed to transform how businesses deliver ...

WILMINGTON, Del., March 25, 2025 (GLOBE NEWSWIRE) -- Quavo Fraud & Disputes, a trusted advisor and technology partner in dispute management solutions, today unveiled original research results ...

TROY, Mich.--(BUSINESS WIRE)--More than one-fourth (29%) of bank customers and 22% of credit card customers have experienced some instance of fraudulent activity on their accounts in the past 12 ...

Hightouch released Adaptive Identity Resolution on July 1, a new capability for its warehouse-native Customer Data Platform. The technology aims to help brands unify fragmented customer data across ...