New approach focuses on fixing the operational and technology failures that cause customer dissatisfaction You don’t ...

In today’s fast-paced marketplace — where trends and technologies constantly evolve — one principle remains steadfast: customer satisfaction is the key to long-term success. A customer-centric ...

AI and the CXO are reshaping customer experience as leaders build adaptive systems that respond in real time to customer needs and expectations.

Concept image for illustration of Key Customer Assessment Indicator or KPI. The CEO took the stage as the first PowerPoint slide appeared on the giant screen. "I am happy to announce we just received ...

A 2016 survey of executive leadership found that 90% of CEOs believe that consumers are one of the greatest impacts on business performance and strategy. However, customer satisfaction provides an ...

AI technologies are in a period of transition, one that might stretch on for years as technology evolves and the more cautious industries gradually get on board. While this phased integration may be ...

TROY, Mich.: 16 March 2023 — Overall satisfaction with original equipment tires increases to 799 (on a 1,000-point scale) in 2023, up 5 points from 2022, according to the J.D. Power 2023 U.S. Original ...

In the ever-evolving landscape of e-commerce, customer satisfaction remains a critical metric for evaluating online retailers. Based on the latest data from the American Customer Satisfaction Index ...

Customer service satisfaction among car owners failed to improve year-over-year for the first time in nearly 30 years, according to a new report from J.D. Power. The analytics company's annual U.S.