Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Jul 06, 2021, 02:02pm EDT Oct 01, 2021, 12:31pm EDT This ...

The Measure. Train. Coach. 2.0 customer experience framework will debut at the upcoming Trinity Forum in Doha (5-6 February).

Opinions expressed by Entrepreneur contributors are their own. In his book No B.S. Ruthless Management of People & Profits, business coach and consultant Dan S. Kennedy presents a straightforward ...

Apple with the release of iOS 15, iPadOS 15, watchOS 8 and tvOS 15 introduced StoreKit 2, a set of APIs that provide developers with convenient tools for managing digital purchases and providing ...

The pandemic threw customer service into the spotlight, even as the industry faced challenges alongside the rest of the world. But as the pandemic starts to subside and the dust starts to settle, ...

Where do you stand in terms of customer service? And how do you rise to the top? Here’s how to prepare for sustainable bottom-line results. When you’ve only reached the middle rung of customer service ...

TROY, Mich.: 1 Aug. 2024 — Overall satisfaction with wireless provider call centers has increased 13 points (on a 1,000-point scale) from a year ago, according to the J.D. Power 2024 U.S. Wireless ...

Nintendo of America has made the decision to outsource its customer support services, resulting in hundreds of contractors losing their jobs amid concerns Nintendo’s customer support will suffer as ...