Forbes contributors publish independent expert analyses and insights. Steve Andriole writes about all things digital - and especially AI. I have a paid account on Netflix. I tried to sign in one ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...

Love it, hate it, feel indifferent towards it: AI mania is here and showing no signs of slowing down. Ever since generative AI (GenAI) entered the mainstream with the public debut of ChatGPT in late ...

Amazon has warned that scammers are monitoring customer complaints in social media posts and comments. Crooks then reach out to you. AARP is seeing an uptick in complaints from consumers who have been ...

Amazon, like many retailers, is pretending it doesn’t know how consumers prefer their customer service. The e-commerce giant posted second-quarter financial results revealing overall sales of $167.7 ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks with Glenn Nethercutt, CTO at Genesys, about the rise of AI-powered ...

"Your service sucks! Can't you do anything right?" shouted Jeff, his voice laced with frustration. He had demanded to have a new water dispenser sent over to replace the one that had malfunctioned, ...